Refund and Returns Policy

Blue Print General Contracting, we strive to provide high-quality workmanship and exceptional customer service. Our Refund and Returns Policy outlines the conditions under which refunds, adjustments, or returns may be issued for services rendered or materials supplied.

1. Service Refunds

Because our work involves labour and custom services, refunds are handled on a case-by-case basis.

A refund may be issued if:
The service was not completed as agreed in the signed contract.
There is a proven defect in workmanship that cannot be corrected.
Blue Print General Contracting is unable to deliver the service due to internal factors.
Refunds will not be issued if:

The client changes their mind after work has begun.
Damage or issues arise from factors outside our control (e.g., existing structural issues, misuse, or third-party interference).
The client fails to provide necessary access, information, or approvals that delay or prevent completion.
Before any refund is considered, we will first attempt:

1. A correction of the issue
2. A re-service or adjustment
3. A partial discount or credit (if appropriate)

2. Material Returns

Materials purchased specifically for the project (tiles, fixtures, paint, lumber, etc.) may be returned only if:
They are unused, in original condition, and returnable to the supplier.\
The supplier accepts the return and approves a refund.
Any restocking fees or supplier penalties will be deducted from the client’s refund.

Custom-ordered materials are non-refundable.

3. Deposits

Deposits paid to secure labour, materials, and scheduling are generally non-refundable, except when:
Blue Print General Contracting cancels the project.
The service cannot be performed due to reasons caused by the company.
If the client cancels the project, deposits may be withheld to cover:

Administrative costs
Time reserved
Materials already purchased

4. Warranty & Repairs

We stand behind our workmanship. If any issues arise within the warranty period specified in the contract (typically 1 year unless otherwise stated), we will repair or correct the issue at no additional cost.

Warranty does not cover:
Normal wear and tear
Improper use or maintenance
Damage caused by clients or third parties

5. Refund Process

To request a refund or return:
Contact us at info@bpgncontracting.ca
Provide your contract number or project details
Describe the issue with photos (if available)
Refunds are processed within 7–14 business days once approved.